Public-sector knowledge search
Search institutional knowledge with a verifiable source
Help staff find current policies, guidance and internal documents faster without automating public-authority decisions.
Discuss your project →The practical use case
A user asks a question in natural language and the system retrieves relevant passages only from an approved document corpus. Output links to the source, date or version. When support is absent, the system should not manufacture it.
- Retrieval across policies, instructions and guidance
- Navigation through large document sets
- Version comparison and stale-content detection
- Draft briefs with mandatory review
Access and freshness
A search index does not override source-system permissions. Users receive only material permitted for their role. Before a pilot, the institution defines the authoritative source, freshness owner, update process and withdrawn-document behaviour.
Boundaries of use
The solution supports retrieval and preparation but does not make legally significant, financial, employment or public-authority decisions. A pilot uses a limited user group and evaluation queries.
Fit before scope
Is this the right starting point?
Use these criteria for an initial orientation. The final recommendation follows a review of your context, data and constraints.
A good fit when
- A process or decision that needs improvement is identified
- An accountable sponsor and result user are available
- A measurable outcome or quality criterion can be defined
Resolve this first when
- The goal is simply to buy unspecified AI without a defined challenge
- A guaranteed impact is expected before data are assessed
- No one is accountable for accepting the result
A verifiable first stage
What you can use to make the next decision
The exact scope is agreed before work begins. These are typical decision artefacts, not promised business results.
AI use-case matrix
Challenges compared by value, data availability, risk and ease of verification.
Pilot boundary
One process with defined users, sources, human oversight and stop conditions.
Decision criteria
Quality measures and a process to scale, refine or stop the initiative.
Five questions · no datasets or credentials
Frequently asked questions
Frequently asked questions
Can documents with different access levels be connected?
Yes, when retrieval reproduces approved access rules and checks the user's role for every request.
What happens when a regulatory document changes?
The new version is indexed and the previous one is labelled or removed according to rules defined by the institution in advance.
Can the system prepare an official response to a citizen?
It can support retrieval and drafting, while an authorised person reviews and approves the official text.
Ideas on this topic